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Frequently asked questions

Contents

1a. How do I place an order?

1b. Can I also order without creating an account?

1c. I have not received a confirmation email. What should I do?

1d. Can I still change or cancel my order?

1e. The product I want to order is out of stock. Will this be restocked?

2a. Which payment methods do you offer?

2b. My payment failed. How can I complete my order?

3a. Do all prices include VAT?

3b. Can the VAT be shifted?

4a. When will my order be shipped?

4b. I chose to pick up at the store. When can I collect my order?

4c. Who delivers my order?

4d. Can I have my order delivered to a different address?

4e. What are the shipping costs?

4f. I have not (yet) received my order. What now?

4g. I have received a damaged / the wrong product. What now?

5a. I want to return (part of) my order. How does that work?

5b. How can I exchange an item for another?

5c. I have returned an item, when will the money be refunded?

6a. Do you also sell gift certificates?

6b. I have a gift card from the store. Can I spend it online?

6c. Can I spend several gift vouchers at the same time?

6d. My gift voucher code does not work on the website. What now?

7a. Do you have the same collection in the brick-and-mortar stores as on the online shop?

7b. Can I try products in the stores?

7c. Can I exchange or return store-bought products?

8a. How do I choose the right yoga mat?

8b. How should I clean my yoga mat?

8c. My new yoga mat is a bit slippery. What can I do about it?

8d. My new yoga mat has an unpleasant odor. How do I get rid of this?

9a. Which meditation cushion is the right height for me?

9b. Do you also sell separate covers for meditation cushions?

9c. My meditation cushion is starting to collapse a bit. What can I do about it?

10a. Do you also rent out yoga mats?

11a. Do you offer a teacher discount?

11b. What is a bulk discount and how do I qualify for it?

 

1a. How do I place an order?

Pick out the product you’d like and place them in your shopping cart. In your shopping cart (top right of the screen) you can view and adjust your order. You can also add a gift voucher or discount code here. Are you satisfied? Click on "complete order".

You can pay as a guest or create an account. Enter your details, select your shipping method and choose a payment method. Once your order has been completed you will receive a confirmation email from us.

 

1b. Can I also order without creating an account?

Yes. You can order as a guest or with an account. When you do create an account you can order easier next time and save for great discounts via our Loyalty program!

 

1c. I have not received a confirmation email. What should I do?

After your order is completed you will receive a confirmation email from us. This mail can also end up in your junk mail or spam. Haven’t received an email from us? It is possible that you may have entered an incorrect email address or that your order has not been completed correctly. Please contact us via [email protected] and we will see where things went wrong.

 

1d. Can I still change or cancel my order?

After your order is completed, you cannot make any changes yourself. Would you still like to change something or cancel your order? Please contact us at [email protected] or call +31 (0) 20 - 664 07 43

 

1e. The product I want to order is out of stock. Will this be restocked?

We can re-order most products for you and we can also check whether a product is still in stock in one of the stores. Send us an email and we will do our best for you!

 

2a. Which payment methods do you offer?

At Yogisha you can choose from the following payment methods

  • IDeal: online payment method that allows you to pay quickly via your own bank (Dutch bank accounts only)
  • PayPal: worldwide online payment system
  • Transfer in advance: transfer the amount yourself. You will receive clear instructions for this

 

2b. My payment failed. How can I complete my order?

Did you place your order using a Yogisha account? Then you can find your order via your account and resume the payment there.

Did you order as a guest? You can email us for a new payment link or place a new order. We will cancel the double order for you.

 

3a. Do all prices include VAT?

Yes, all prices you see on the website include VAT. The amount of VAT will be clearly indicated on the invoice.

 

3b. Can the VAT be shifted?

We are obliged to charge VAT to all individuals and companies in the Netherlands. Do you want to make a business purchase for a company abroad? Then enter your VAT number during the ordering process. VAT will be automatically deducted.

 

4a. When will my order be shipped?

Orders placed before 16:00 will be shipped the same day. As soon as your order is offered to the postal service, you will receive a track and trace code so that you can track your package. Within the Netherlands, packages are generally delivered the following weekday. 

 

4b. I chose to pick up at the store. When can I collect my order?

Your order will be ready for you in Amsterdam the next working day. Have you chosen to pick up in The Hague? Then your order will be ready within 1 to 2 working days.

 

4c. Who delivers my order?

Yogisha sends all orders with PostNL.

 

4d. Can I have my order delivered to a different address?

Yes, that's possible. When completing your order, you can choose to provide a different invoice and delivery address. You can also have your order delivered to a PostNL point where you can pick it up.

 

4e. What are the shipping costs?

Yogisha offers free shipping for orders from €50.00 within the Netherlands and €100 in Belgium. Below these amounts shipping costs are €4.95.

 

4f. I have not (yet) received my order. What now?

After completing your order you have received an email from us with a track & trace code. This allows you to track your order. Have you not received anything after 2 days does track & trace not offer any reasons why? Then do not hesitate to contact us. We will try to find out what is going on.

 

4g. I have received a damaged / the wrong product. What now?

That’s not how it should be, of course. Please contact us at i[email protected] We will send you a replacement item and a return label so that you can return the defective / wrong item free of charge.

 

5a. I want to return (part of) my order. How does that work?

All items can be returned within 14 days of receipt when they are unused and in the original packaging. Items can be returned by post to:

Yogisha

Ceintuurbaan 306

1072 GL Amsterdam

Please send the packing slip of your order and indicate which item (s) you are returning. The costs for the return shipment are for the customer.

Do you live near Amsterdam or The Hague? Then you can also return items in the store!

 

5b. How can I exchange an item for another?

The easiest and fastest way to exchange an item is to place a new order. As soon as payment for your new order has been received, it will be immediately prepared for shipment. You can return the item you want to exchange to us and we will refund you for that item.

 

5c. I have returned an item, when will the money be refunded?

We will refund the paid amount to you as soon as possible, in any case within two weeks after receipt of your return shipment. When you return an item in the store you will immediately receive your money back.

 

6a. Do you also sell gift certificates?

Certainly! You can find gift certificates for different amounts here. The gift certificates are sent by email and have a unique code that can be used in the store and online.

 

6b. I have a gift card from the store. Can I spend it online?

If you have a physical gift card from the store we can convert that into a code for you. Please send us an email at [email protected] and mention the barcode on the card.

 

6c. Can I spend several gift vouchers at the same time?

This is possible, but please send us an email. We will combine the different codes for you so you can spend them at once.

 

6d. My gift voucher code does not work on the website. What now?

It may be that the code is not completely correct or the expiry date has passed. We are happy to solve both for you. Please contact us at [email protected]

 

7a. Do you have the same collection in the brick-and-mortar stores as on the online shop?

Yes, our stores carry the same collection as the online shop. There may, of course, be stock differences between the stores and the online shop. Do you want to make sure that and item you like is in stock in the store? Please call the stores in Amsterdam or The Hague.

 

7b. Can I try products in the stores?

Yes! Most products can be tested in our stores so that you can make the right choice. For example, you can test all our yoga mats and try out the meditation cushions. Our experienced store yogis are happy to give you tailored advice.

 

7c. Can I exchange or return store-bought products?

Yes. Store-bought products can be exchanged or returned within 14 days if unused and in the original packaging. Please keep the receipt well. Sale products cannot be exchanged or returned.

 

8a. How do I choose the right yoga mat?

Think about what is important to you. Do you prefer a thick mat that will provide lots of cushioning, a very grippy mat, or a very durable mat? On our website you can search and sort according to different categories and characteristics. 

Are you curious about the difference between the different materials and which yoga mat is suitable for your yoga style? Read our blog where we explain it all!

 

8b. How should I clean my yoga mat?

The best cleaning for your mat depends on the material. We have written a handy blog where we explain the best cleaning for each mat. There is also a maintenance explanation under each product.

 

8c. My new yoga mat is a bit slippery. What can I do about it?

A new PVC yoga mat can be a bit slippery when new. This is mainly because the manufacturer applies a thin protective layer to the mat. This is easily removed with salt. You can read how to do this here.

 

8d. My new yoga mat has an unpleasant odor. How do I get rid of this?

New yoga mats sometimes have a somewhat characteristic odor, especially mats made of natural rubber. This naturally fades away as you use the mat. Let your yoga mat air by hanging it up for a few days (not in the sun) to speed up this process.

 

9a. Which meditation cushion is the right height for me?

The correct height of a meditation cushion depends on your height and the flexibility in your hips. If you’re very tall and less flexible, you’ll sit more comfortably on a higher pillow and vice versa. For a more detailed explanation, read our blog or visit our store! Here you can try all the pillows and our store yogis will be happy to advise you.

 

9b. Do you also sell separate covers for meditation cushions?

Yes, we can order this for you. Please contact us via [email protected]

 

9c. My meditation cushion is starting to collapse a bit. What can I do about it?

Our meditation cushions are filled with buckwheat chaff. After frequent use, this natural material can pulverize a bit. To give the pillow its original strength again, you can easily refill the filling with our refill bags.

 

10a. Do you also rent out yoga mats?

Yes, we do! You can rent our yoga mats from a minimum of 10 pieces. Collection and returns are easy and free of charge through our stores. If you live further away, we can also ship via PostNL. More information can be found here.

 

11a. Do you offer a teacher discount?

No, we do not offer a standard discount to yoga teachers. You do save with us for a discount through our Loyalty program!

 

11b. What is a bulk discount and how do I qualify for it?

Bulk discount is a reduction in price when purchasing a larger number of products. Yogisha offers a standard discount on selected products from as little as 5 pieces. Can’t find the product you like there? Please send us an email to inquire about the possibilities. 

 

Was your question not answered? We would be happy to answer any questions you might have via email at [email protected] or over the telephone in on of our stores.

Amsterdam: +31 (0) 20 - 664 07 43
The Hague: +31 (0) 70 - 870 18 94